Refund policy
Overview At EasyPrice, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Return Eligibility We accept returns under the following conditions:
- The item was received damaged, defective, or incorrect
- The return request is submitted within 14 days of delivery
- The item is unused, in its original condition, and in original packaging
Please note: Due to the nature of our products and global supply chain, we do not accept returns for change of mind unless the item is faulty.
Non-Returnable Items The following items are not eligible for return:
- Perishable goods
- Intimate or sanitary items
- Downloadable or digital products
- Items marked as final sale
How to Request a Return To initiate a return, please contact us at [your support email] with:
- Your order number
- A description of the issue
- Clear photos or video of the item (if damaged or defective)
We will respond within 2–3 business days with return instructions.
Refunds Once your return is approved:
- Refunds will be processed to your original payment method within 5–10 business days
- You will receive an email confirmation once the refund has been issued
- Shipping costs are non-refundable unless the return is due to our error
Exchanges We offer exchanges for defective or incorrect items. If you need a replacement, please contact us and we will arrange a new shipment at no additional cost.
Lost or Undelivered Orders If your order has not arrived within the estimated delivery window, please contact us. We will investigate with the carrier and, if confirmed lost, offer a full refund or replacement at no charge.
Customs & Duties Any customs duties or import taxes paid are non-refundable as these are charged by your local government.
Contact Us For any return or refund queries, please reach out to us at: 📧 [your support email] 🌐 easypriceshop.com